Love Island USA gives viewers the chance to cast their votes throughout the season — but how does the process work following that network crash?

The hit Peacock series follows a group of singles who must pair off in order to stay in the show’s luxury villa. The contestants — referred to as Islanders — live in isolation in a villa under constant video surveillance. They must be coupled up to remain on the show and earn a shot at the $100,000 prize.

While the islanders are filming nonstop for weeks, viewers are watching daily episodes and casting votes via the app that affect the couples and the fate of the contestants.

Voting for season 8 originally opened on Monday, June 9, but users were met with glitches and a message that read “network error” after opening the Love Island application on their phones.

“Vote tonight to choose which Islanders the new Bombshells — Sol, Jen and Caleb — should couple up with!” read the initial post from the show’s official Instagram account. “Voting opens at 10:30 p.m. ET/7:30 p.m. PT and closes at 1 a.m. E.T./10 p.m. PT. Voting is open in the U.S. only. Link in our bio.”

After voting closed, Love Island USA posted an update on Instagram addressed the issue, which read, “For those of you experiencing issues registering to vote, we apologize for the inconvenience. Our team is actively working on it. Stay tuned for updates.”

“Your overwhelming enthusiasm for America’s first vote caused the app to crash. But don’t worry, we are extending the voting window until 3 pm ET / 12pm PT on Wednesday, June 10!” read the new post.

Before viewers tuned into season 8, Peacock also issued a message to remind the audience to be kind.

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“The Villa runs on good vibes, and so does this community. We love seeing your reactions, opinions, and debates, but everyone deserves to feel safe and respected,” read their statement. “This is a space for fun, not negativity – so keep it kind, keep it positive, and remember: this is LOVE Island!”

New episodes of Love Island USA are released six days a week — except for Wednesdays — on Peacock.

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